JOB DESCRIPTION 

  • Post Title: Senior Project Engineer
  • Position Type: Full-Time
  • Location: Head Office in Chessington
  • Reports To: Head of Project Engineering
  • Start Date: July 2017

ROLE SUMMARY

You will be reporting to the Head of Project Engineering and will provide business knowledge, experience and hands-on technical expertise to support the Operations team on a wide range of audio visual technologies.

You will be involved in a range of projects within AV, video conferencing and unified communications. These projects will range in size and value and while the majority will be UK only, some may include foreign installation locations and or customers. The role of the Senior Project Engineer is to work closely with and under the direction of the Project Management team and Project Coordination team to provide operations with idea generation; best practices; analysis; and subject matter expertise in the areas of AV / and UC; integration; implementation and support services.

KEY RESPONSIBILITIES (including but not limited to)

  • Provide operational expertise for Operations teams.
  • Be the technical authority for all project activity supporting the project manager/project coordinator as required.
  • Conduct Customer Site Surveys throughout Europe where these are chargeable.
  • Provide Customer Consultancy, including analysing Customer needs, hardware design suggestions and best practise advice to our clients.
  • Provide recommendation reports to Pre-Sales.
  • End user training, troubleshooting.
  • Coordinate and help plan Audio Visual activities with other Client groups as required (e.g., facilities, IT, etc.).
  • Administrative tasks such as completing AV information Survey documents.
  • Drawings – Create & modify Schematic diagrams and Plan & Elevation drawings.
  • Create and modify user documentation and O&M Manuals as required.
  • Interact in person, by phone, and/or email directly with end user management & end-users.
  • Recommend measures to improve performance & increase efficiency
  • Effective escalation
  • Assist with continuous team and process improvements

DESIRED SKILLS & EXPERIENCE

To be successful in this post, we’ll be looking to find someone that is very organised, has a great eye for detail and enjoys working efficiently.

A good working knowledge of the professional audio visual and video conferencing industry with over 10 years of experience in the AV / video conference collaboration industry.

The following technical skills are desired:

  • Infocomm Certified Technology Specialist. Any other relevant industry certification would be advantageous.
  • Experience of dealing with multiple vendors would be of great interest
  • Extensive knowledge of H.320 and H.323 video conferencing standards
  • Extensive experience with general Audio Visual technologies
  • Extensive working experience with major video conferencing equipment such as: codecs from Polycom and Cisco; control systems from Creston and AMX
  • Must have relevant certifications from the following vendors:
    • Polycom
    • Cisco
    • Crestron
    • Extron
    • ClearOne
    • Bi-Amp (advantageous)
    • Shure
    • StarLeaf (advantageous)
    • Datapath (advantageous)
    • Barco ClickShare
    • Other relevant wireless presentation technologies
  • Highly dedicated and organised
  • An understanding of networking and wireless and its impact on AV & VC
  • Superior analytical ability
  • High levels of professionalism and integrity
  • High levels of interpersonal skills
  • High ability to work with peers
  • Exceptional customer service skills
  • Exceptional written, verbal and interpersonal skills
  • Excellent problem solving skills
  • Can maintain a professional attitude and appearance at all times
  • Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Visio
  • Previous knowledge of Stardraw application would be a distinct advantage
  • Experience drawing wiring schematics

The following skills are essential:

  • A minimum of 5 years previous experience in Audio Visual or Unified Communication Project Engineering department is mandatory
  • Excellent organisational and communication skills
  • Good working experience using Microsoft Office applications packages including Excel
  • Ability to work on your own initiative
  • Ability to resolve issues, a problem-solving mindset
  • Able to successfully influence others, lead people and teams
  • Ability to travel UK wide and occasionally travel abroad
  • Confidence is a must, must be prepared to challenge
  • Strength when dealing with others
  • A flexible approach to working

PERSONAL QUALITIES

  • Highly dedicated and organised
  • Superior analytical ability
  • High levels of professionalism and integrity
  • High levels of interpersonal skills
  • High ability to work with peers
  • Exceptional customer service skills
  • Exceptional written, verbal and interpersonal skills
  • Excellent problem solving skills
  • Maintain a professional attitude and appearance at all times

Organised, flexible, helpful, driven and a self-motivator.

You must be able to think on your feet, use your own initiative, be a problem solver, strong in your convictions – do what you say you will when you say you will. To excel you will need to have a drive for excellence in everything you do, knowing you have set the benchmark in standards and that this will ensure success in our solution delivery.

You must appreciate the customer experience avsnet wants to provide, while also understanding that yes is not always the right answer – you are responsible for our successful delivery. You should take pride in knowing your work provides avsnet with the ability to successfully deliver these solutions.

Must have the ability to travel UK wide with occasional international travel that may require multi-night stays away from home.

May require occasional lifting (up to 25 kg).

Requires extensive sitting, standing and walking.

IN RETURN

In return you will work with some truly excellent people within our industry in a growing business with a great reputation.

You will be provided with leadership and support to enable you to flourish where your expertise is listened to, and your ideas tabled at every opportunity. We will commit to providing support, guidance and training to enable you to be successful.

The candidate will benefit from an exciting, innovative and fun working environment and the opportunity to progress.

Please contact us to apply for this job.