contact centres

Selecting a solution and investing in IT is only a small component of the buying process. Maintaining assets across the entire collaboration estate is as vital to delivering a strong return on investment as the initial capital outlay. What use is a new unified communications suite if twelve months later its licenses expire or end-points stop functioning?

As workforces become increasingly reliant on technology in their everyday workflows, infrastructure management and IT support has to change. The traditional view has been that a solution should only receive attention at the point it goes wrong.

This approach, particularly on an enterprise scale, is misguided. It simply isn’t sufficient, as issues can quickly intensify in criticality and complexity, and in the process negatively affect staff productivity and the business’s bottom line.

Minimise Costly Downtime

Ultimately, your support processes should add value to your technology investments as well as protect them. For example, proactive monitoring services not only help maintain network and application availability, but also highlight certain IT areas that could benefit from further investment or end-user adoption programmes. A holistic view of the network and every end-point is also important for information security.

Network downtime is costly, both to resolve and for the business’s workforce who have to suffer through it. Therefore, it is critical that your maintenance strategies include network monitoring, effective license and warranty management, clear support policies, the appropriate engineering talent and preventative measures, whether handled in-house or through an external provider.

For example, avsnet’s flexible service monitoring agreements and maintenance contracts enable your IT department to focus on its strategic goals rather than the day-to-day upkeep of your collaboration estate. This reassurance of knowing your IT is being monitored by technically skilled experts allows you to focus on your business objectives, not the maintenance and stresses of support.

If you’re interested in learning more about how we helped one of our customers save over $1million on its IT support, read our case study here.

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