HR Magazine recently reported that 55% of HR professionals believe they lack the technology they need to do their jobs competently. Having spoken with senior HR directors at a number of the UK’s largest organisations, this statistic certainly appears to be based on truth.
However, we would argue that even more important is the need for an effective technology adoption strategy so staff actually use collaborative solutions. There is little use investing heavily in technology only for poor design, usability and employee engagement to become a roadblock to business improvement.
Some organisations are rectifying this issue, as explained in our recent article on an emerging corporate role – The Head of User Experience – although more progress needs to be made.
HR is a business unit that is well positioned to take advantage of the benefits of visual communications and collaborative tools, but only once businesses understand that technology should be easy-to-use and actually serve HR directors with the functionality they need to hit their KPIs.
This includes enabling HR directors to meet staff development targets, cut the time it takes to bring new employees on board and minimise the risk of employee tribunals. Once technology enables HR professionals to quickly and effectively achieve these outcomes, then individual habits will begin to change.
There are many advisories in the industry, however few believe so passionately in technology’s ability for change. Like we recently stated in another article, video is the most powerful HR tool yet created. Understanding how to empower workers to use the technology is a whole different question, though one we have the answer to.
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