What’s Behind the Polycom Executive Experience Centre in London?
avsnet’s Expert Installation and Support lets Polycom Show Off its Solutions
As a leading provider of video and voice conferencing solutions, the Polycom executive experience centre in London showcases the very best in its innovative collaboration solutions.
The aim? Find a provider who would respond quickly to technical issues and provide ongoing support to the same high standards that underpin its own services.
“With over 20 crucial meetings a week in our London and Paris locations, we needed our technology to be reliable, functioning correctly and really showing off the Polycom video experience we are known for.” Graeme Fish, Director, EMEA Theatre Experience Centres
What Made avsnet Stand Out?
- Quality of previous installations and projects
- Technical knowledge and expertise
- A dedicated service team
- Specialisations and accreditations
- Polycom Platinum Partner status
- The experience it showed during recent high profile Polycom projects
- What did avsnet deliver within the Polycom Executive Experience Centre? The company redesigned the showcase rooms and installed a customised AV and video conferencing suite.
- Why? To enhance video interviews and improve the user experience for presenters.
- What was provided post deployment? avsnet’s renowned support services with one single, dedicated point of contact.
- What happens if they are not available? Polycom has access to a full service-desk and engineering team via telephone support.
“We have a great working partnership with avsnet. Our projects were completed on time and to an extremely high standard. avsnet has been great throughout, from pre-project through to post deployment support and their advice on the best solutions for our needs was extremely helpful,” said Fish.
The Polycom team now have video interviews that run much smoother, equipment that’s easier to use and the ability to set up meetings even faster.
The new meeting rooms’ added functionalities have enhanced the overall video conference experience and enable presenters to better demonstrate the benefits and features to potential customers, all with the confidence that the equipment will work seamlessly and reliably.
When technical issues have occurred, Polycom have received expert support from its single point of contact, with avsnet’s engineers ready to resolve issues on-site quickly and efficiently.
“We couldn’t have asked for more from avsnet. Making the switch has been a great success. We now have a more stable video conferencing environment. We’ve had less trouble tickets since installation and when we do have issues, avsnet’s team are quick to respond and resolve them,” concluded Fish.
"I would have no hesitation in recommending SCC AVS for any AV and VC projects, small or large."
"The whole process has been brilliant. We did initial user testing, chose to move forward immediately and haven’t looked back since."
"SCC AVS's engineering team worked long hours and weekends to make sure everything was in place and working. Add excellent after sales support and we couldn’t be happier."
"We were extremely impressed with SCC AVS’s knowledge, technical skill, delivery methods and their overall flexibility."
"We weren’t entirely sure what technology we needed for our communications strategy, so SCC AVS worked closely with us to ensure we were choosing the right options."
"The team fully understood what we needed and provided us with a range of communications solutions that we as a business are proud of."